Return Policy

At iiwus, the quality of our products and customer satisfaction are our top priority. To ensure your confidence in our equipment, we offer a clear and robust policy covering returns and warranties, applicable exclusively to products purchased through our official online store, iiwus.com. If your purchase was made through a third-party retailer, please follow their respective return policies.


Product Warranty

We are committed to the durability and performance of our equipment. Therefore, we offer the following warranties starting from the date of purchase:

  • Routers and extenders: 3-year limited warranty.
  • Other IIWUS products: 1-year limited warranty.


30-Day Return Policy

If you are not completely satisfied with your online purchase, you may return undamaged products for a full refund within 30 days of the purchase date. For the return to be valid, the product must meet the following conditions:

  • It must be in perfect condition and undamaged.
  • It must include all original accessories and packaging.
  • Returns do not apply to sale items or gift cards.

The buyer will be responsible for covering shipping costs for returns not related to quality issues. Once we receive and inspect the item at our warehouse, the refund will be processed to your original payment method. Please note that IIWUS will not cover international return shipping costs for refunds.


Return Process

  • Initial Contact: Before starting a return, please contact our technical support team so they can help you diagnose and troubleshoot any issues remotely. You can message them via WhatsApp at +1 (689) 200-9938 or email us at support@iiwus.com.
  • Return Authorization: If a return is necessary, we will guide you through the process so you can ship the product back.
  • Inspection and Refund: Once we receive and approve the returned product, the refund will be initiated. You will receive a notification email. The time it takes for the refund to reflect in your account may vary depending on your bank or card issuer. If the refund does not appear within 15 business days, please contact us for follow-up.


Important Note for Distributors and Commercial Partners:

The return and warranty policies mentioned above apply exclusively to retail sales made through our online store. To learn about the warranty policies and commercial conditions applicable to distributors and partners, please contact our sales department directly for personalized assistance at sales@iiwus.com or +1 (786) 562-9995.