Warranty Policy

At IIWUS, the quality and durability of our products are our top priority. All IIWUS products purchased through our official online store, iiwus.com, come with a limited warranty that covers defects in materials and workmanship.


What does our warranty cover?

We offer a specific warranty period for each product type, starting from the date of purchase:

  • Routers and extenders: 3-year limited warranty.
  • Other iiwus products: 1-year limited warranty.

Our warranty is valid internationally. However, if the product is exported outside the country of purchase, the customer will be responsible for covering all shipping and logistics expenses to return the product to the original sales location for inspection or replacement.

A proof of purchase is required for the warranty to be valid. If a product is defective and within the warranty period, we will handle replacing the unit. In the event that the model is discontinued or out of stock, a similar or higher-value model will be sent.


What is not covered by the warranty?

Our warranty does not cover defects or damages under the following circumstances:

  • Damage caused by misuse, negligence, abuse, accident, improper storage, or incorrect installation.
  • Products that have been modified, repaired, or altered by personnel not authorized by iiwus.
  • Issues arising from the use of third-party accessories not approved by iiwus.
  • Cosmetic damage, such as scratches, resulting from normal wear and tear of the product.
  • Lost or stolen products.
  • Second-hand or used products.
  • Operational or performance issues not reported to our support team within the warranty period.


Warranty Claim Process

Before starting a claim, we highly recommend contacting our technical support team so they can help you diagnose and troubleshoot any issues remotely. You can reach out via WhatsApp at +1 (689) 200-9938 or via email at support@iiwus.com.

If a defect is confirmed after our review, we will guide you through the return process. To get started, we will send you the instructions to proceed. Please send an email to support@iiwus.com with your request, including your product's serial number or model, and a copy of your valid proof of purchase.


Frequently Asked Questions (FAQ)

Do you offer repair services?

  • No, iiwus does not offer repair services, but we will replace any defective unit that qualifies under the terms of our warranty.

How long does the process take?

  • Our team will review most claims within 5 business days. Once approved, the replacement product will be shipped within 3 to 5 business days.

What if my product was a gift?

  • If you received the product as a gift and do not have a proof of purchase, you can still contact us. We will use the date of receipt as the purchase date to process your warranty.

What happens if my replacement product fails?

  • If the replacement unit fails within the original warranty period, you can file another claim.


Important Note for Wholesalers and Commercial Partners:

The warranty policies described here apply exclusively to retail sales through our official online store. To learn about the warranty conditions applicable to wholesale purchases or those made through our commercial partners, please contact our sales department directly. You can email them at sales@iiwus.com or call (786) 562-9995.