Once your purchase is confirmed, you will receive an email with your tracking number.

How to track? Enter your tracking number in our [Order Tracking] section or on the assigned carrier's website.

Delivery times: Shipments typically take 3 to 8 business days, depending on your location and the shipping method selected.

• Change of address: You can only change the delivery address if the order has not yet been shipped.

Contact us immediately via email:

Support@iiwus.com

Include your name, order number, email address, phone number, and your new address.

• Cancellations: You can cancel your order before it leaves our warehouse. If the product has already been shipped, you will need to follow the return process once you receive it.

Contact us immediately via email:

Support@iiwus.com

Include your name, order number, email address, and phone number.

• Card declined: Verify that the expiration date and CVV code are correct, or that your bank hasn't blocked online purchases.

• Double charge: If you see two charges, don't worry; it's usually a temporary hold by the bank that will be released within 48-72 hours.

Before processing a return, we want to ensure your IIWUS device is working correctly.

🛠️ Is the product not working as expected?

Many problems with routers or headphones are due to initial setup (such as pairing the two headphone models or the Wi-Fi signal).

• Required Step: If you believe the product is faulty, contact our Technical Support first.

• Our expert team will help you configure the device remotely. In 90% of cases, we can resolve the issue without you having to leave home.